Consumer Journey

Boost Mobile displays signs in its stores, answers questions and sends text messages.

The consumer takes the postcard to a Boost Mobile store to use the promo code. The consumer ensures that the Boost Mobile account information matches the first and last name, service address, and promo code on the postcard. The consumer pays the retail price before the $15.00 monthly discount begins.

The consumer takes a photo (makes a copy) of the energy bill showing the CARE discount.

The California LifeLine program requests a copy of the energy bill showing the CARE discount.

The consumer receives a monthly discount of $15.00 as an account credit after the California LifeLine program confirms the consumer's participation in the CARE program.